Blueberry Land Malaysia

Frequently Asked Questions

1. How to recover your username/password

If you have forgotten your Username or Password please follow the steps below.

1.  Click on this link.

2. Click on the link “Forgot your login details (Username, Password?)

3. Enter your email address that you receive the surveys to.

4. Click on the grey button to the left of the panel. If you are a member of more than one panel please ensure you choose the button to reflect which panel you want new login details for.

5. A new username and password will be sent to your email address.

 

If you receive an error and we are unable to locate your login details, please refer to the survey invite for the correct contact support desk.

2. How to unsubscribe

To delete yourself from the panel, please either:

  1. Login to your account
    Click unsubscribe
    Check the box “Do you really want to unsubscribe?”
    Click “Unsubscribe”
    Click “Ok”
  2. Click the “Unsubscribe” link in the survey invite
  3. If you are a panelist who does not sign in through Cint and cannot find the unsubscribe link, please contact the panel for account queries (email address is located at the bottom of the survey invite).

3. How to change your email address

To change your email address please send an email to support including your old email address that you receive surveys to and the new email address that you would like your surveys sent to.

Please also include, for security reasons, your postcode and year of birth. Once these are received your email address will be updated.

4. Where do I find the rewards I have earned?

You can view your rewards by logging into your panelist account. 

After logging in to your account select, “My earned points” from the main menu. This page allows you to view the surveys you have earned rewards from, your current balance and how you can redeem your rewards so far. 

Please log in on the webpage that you registered to take surveys with to redeem your rewards. Don’t remember which panel you signed up with? Check your survey invite for the company name.

5. How can I update my profile?

You can update your profile by logging in with your user name and password. Please remember to keep your profile up-to-date.

6. Why is there a negative on my account?

Please keep in mind that Cint reserves the right to deny incentives, remove panelists and deny service to anyone. All invitations are sent based on a proprietary sampling algorithm. Such algorithm will not favor any individual respondent over another.

Negative incentives can occur when someone completed a survey in a manner deemed inappropriate (bad or untruthful).  We will not share with you which questions proved to be problematic for our clients.  Below are some ways clients define “bad” or “untruthful” responses

  • Survey Speeding

Every survey executed has an estimated time to complete. If you complete a survey in a time frame that does not fall within the range that is acceptable you will not qualify for the survey, receive an incentive and may be terminated from the panel.

  • Inconsistent or Inaccurate Answers

If you provide answers that are not accurate and or inconsistent in any manner whatsoever you will not qualify for the survey, receive an incentive and may be terminated from the panel.

  • Red Herring questions

Clients, at times, will put questions in the survey multiple times or demand that you choose a specific answer to ensure you are being truthful and/or reading the entire survey question. If our client should find that your responses are unacceptable as per the red herring directive you will not qualify for the survey, receive an incentive and may be terminated from the panel.

  • Open End Questions

At times clients will have a section within a survey that requests respondents to fill in their answers by writing them in, rather than selecting an answer from a set of pre-identified responses. If a response in Open Ended question is considered to contain language that is inappropriate, non-sensible, or not fitting for the question you will not qualify for the survey, receive an incentive and may be terminated from the panel.

7. How long will it take to get my rewards?

Your rewards are added to your account at the completion of each survey unless otherwise stated. You must reach the minimum payout threshold, described on your account page, before requesting your payout through the selected payment method. 

Please log in on the webpage that you registered to take surveys with to redeem your rewards. Don’t remember which panel you signed up with? Check your survey invite for the company name.

8. I’ve sent in an email, but received no response; why?

We believe that we have your answer in our FAQ section. Please take a minute and look through the different answers. If it pertains to a study, the study has been closed and all earnings have already been given to those panelists who have completed the study.

9. I get an error on the survey

An error can occur on a survey for a couple of reasons. 

  1. If cookies are not enabled on your browser, at the end of the survey you will not be recognized as a respondent and will receive a time out. Please make sure your cookies have been enabled.
  2. If you leave the survey open for an extended amount of time, the browser session will expire and you will be timed out from the survey.
  3. If you navigate away from the survey, you will be timed out and not be able to finish the survey.
  4. If you are not using a supported browser, have not enabled popups, do not have the latest version of Flash Media Player downloaded, you will be timed out and not able to complete the survey.
  5. If you have taken the survey from a device, such as a smartphone or tablet, that doesn’t support Flash Media you will be timed out and unable to complete the study. 

Whenever you are timed out from a survey, you will not be able to access it again. A new link cannot be sent and the survey cannot be reset.

10. What does "Quota Full" mean?

For surveys that you receive a “quota full” message they do not count as completed surveys and accrue no rewards as the information is not used. 

If you receive “quota full” the survey is normally full of respondents within the targeted range. 

This can either be before the start of a survey, which is normally indicated as closed, or sometimes in the early part of a survey where certain criteria within the survey becomes filled (for example, within a certain age bracket). 

This will vary at the rate any given survey is responded to and the overall amount of responses needed by different people to fill a quota. For this reason we encourage participants to answer at their soonest possible opportunity.

11. Why do I get moved from one survey to another?

Surveys are sent automatically when your profile closely matches any of the requirements of the survey. 

However, there will be times when the survey is full or you are screened out. Instead of terminating you from the survey, the system automatically looks for other survey that also closely matches to your profile. 

This way you have another opportunity to participate in another survey for a reward.

12. What does "Screen Out" mean?

For surveys where you receive a “screened out” message they do not count as fully completed surveys and accrue no rewards as the information is not used. 

If you are “screened out” this means that you were determined to be outside the target group for the given survey. Rather than consuming your time on answers that cannot be used, the survey finishes early (normally within the first few questions). 

This can happen from time to time even if you were originally selected to take part in a survey. However, the survey requires more specific information than what your profile can initially provide.

13. Why do I not get any surveys?

Surveys are sent automatically when your profile closely matches the requirements of the survey.

We recommend that you fill in your profile with as much information as possible. That way it will be easier to match your profile to surveys that suit you.

14. Can I take a survey on my phone or my tablet?

We do not recommend taking surveys on your phone or tablets due to the Flash Media that is required for the majority of the surveys. Please take surveys from a computer to ensure the proper settings are in place for any Flash Media. 

Most surveys currently feature Flash Media content, which is not currently supported on many popular phones and tablets. We recommend that you use a computer with an updated browser to ensure the correct settings are in place for any Flash Media.

15. I have received an error while taking a survey, what do I do?

We apologize for the inconvenience this has caused you. 

Unfortunately, if you receive an error while taking a survey, the error cannot be corrected after you have already entered the survey. We test all of our links to ensure they are working properly and to confirm you as a panelist will be able to complete the survey too. Please check all of your browser, server, and other computer settings for future surveys. 

If you receive an error message, you will have timed out from the survey and will not be able to access it again. The survey link cannot be resent and the survey cannot be reset.

16. Why do I get asked the same question more than once?

We always try to find the right survey for you. There may be times that you are asked the same question more than once – once in our pre-screening phase (where we are looking for a survey to match your profile), and once in the actual survey itself (where we are verifying that you meet the survey’s criteria). Although it might seem like an inconvenience or a mistake that you are asked the same question more than once – rest assured that it is not and please bear with us through this quality process.  

This process does two things: 

 a) It gives us a better chance of finding a survey for you.

 b) Provides better quality data to our clients who are looking for a certain type of person.

17. How do the surveys work??

Online surveys: You will receive an invitation to participate in the survey by email. The invitation email will contain a link to the survey and along with how long and how much rewards you may earn. The survey will start once you click on the link: You will be asked questions that you can answer with a simple click of the mouse or by entering text.

18. What kinds of surveys are offered?

The surveys can be about a wide variety of topics, such as: your travel preferences, your feelings about certain products, or your opinion on advertising. The results help companies develop new products or adapt to the needs of consumers. In this respect, you benefit simply by helping out.

19. Is it free to take surveys?

Yes, it is free to take the surveys. Participating in surveys is completely voluntary and by participating, you agree with all Terms and Conditions

20. What does it mean when I get a message that says you have tried to take this survey before?

If you belong to multiple research panels it is possible that you could be invited to the same survey more than once. 

To be a quality provider of research to our clients, we cannot allow people to start and complete a survey more than once. Unique respondents are a key to quality research. 

If you have already clicked the survey link and started the survey (the survey does not have to be completed), you will not be able to retake the survey. This can happen when a reminder is sent and you had already clicked the link in the original email or vice versa.

21. Is it possible to resend me the survey invitation?

No, we are sorry, but we can send each survey’s link only once.

22. The survey is in the wrong language! What do I do?

We apologize for the inconvenience this may have caused; this was due to a technical problem.

If you receive a survey in the wrong language, you will have timed out from the survey and will not be able to access it again. The survey link cannot be resent and the survey cannot be reset.

23. How to make a payout

To make a payout you first need to choose a payout method.

1. Login to your account.
2. Click on “My earned points”.
3. In the bottom left hand corner click on “Change your choice of payment”.
4. Choose the payment option that you wish to use from the drop down box.
5. Click “Update” 

User experience may vary depending on the panel you are a member with. Please refer to your survey invite for support contact details if you need assistance with your account.

24. How to make a payout to PayPal

To begin, you must have a PayPal account. If you do not have one, please go to www.paypal.com and you will be able to open one there. 

It is important that your PayPal account has the same email address connected as the email address you receive surveys to. 

When using PayPal as a payment option, the money is paid out to a PayPal account with the same email address as the one used for receiving surveys. If you already have a PayPal account with a different email address you can add the email address you receive surveys to. This option can be found in your PayPal account under your profile settings. It is possible to connect up to 8 email addresses to one PayPal account. 

1. Login to your panel account.
2. Click on “My Earned Points”
3. Once you have reached the redeemable amount, click on the “update” button and your money will be transferred to your online account at PayPal.
4. Please make sure that you login to your PayPal account to accept the transfer.
5. Please note there is a fee of 2% per transaction for PayPal payments. 6. If your rewards are left unclaimed for 30 days, the rewards will be returned to your panel account. Please attempt the transfer again. 

For further support on setting up and using PayPal please go to www.paypal.com

25. Who is Blueberry Land?

Blueberry Land is a market research company. The Blueberry Land consumer panel bring together brands who want to understand their customers and consumers who volunteer to join market research studies as panelists. Our panelists get rewarded for their participation and get paid via Paypal.

Blueberry Land is privately owned. Our headquarters are in Singapore and we have representative offices in Australia, Sweden and Germany.

26. Why is it called Blueberry Land?

No particular reason. We just love blueberries so much.

27. Who is Cint?

Cint is our technology partner. They run the software that sends surveys to the panelist members of Blueberry Land and makes sure you get paid for your participation.

Cint is a privately owned software company that produces and sells market leading, innovated online research products for businesses, organizations and individuals involved in market research.

Cint specializes in SaaS, web-based software solutions offering efficient, user friendly online sample management and access, as well as online panel management products that are accessible worldwide 24/7. Headquartered in Stockholm, Sweden, Cint has offices across Europe, North America and Asia Pacific. For more information please go to www.cint.com

28. Do you share my information with anyone else?

No, we will not share your information with anyone without your permission. Your responses are used for research purposes only. 

  • None of your personal information will ever be released to anyone without your permission.
  • Your answers will be kept strictly confidential.
  • Your answers will be combined with hundreds of other participants’ answers and only reported in the aggregate.
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